This Is What I Have Learned
by Milton Glaser

Like all of us I was in a state of shock after September 11th. The trauma and madness of the event stirred up all the fears about annihilation and uncertainty of my earliest childhood. For six or seven weeks I could think of nothing else and spent my time trying not to feel powerless and impotent. I wanted to use my skill and training as a designer to affect the situation. I was not alone in this regard. Many designers in and out of New York, feeling they had a public responsibility, produced images and words to help us deal with this unprecedented event. I felt proud to be part of a profession where serving the needs of the public was considered appropriate and necessary. 

All I ever wanted to do was to make images and create form. This instinct for form-making seems to be something that is very characteristic of our entire species. It's one of the things that almost defines humankind. I like the idea of cultures that do not have an idea of art as a separate activity from their daily life, such as many African groups, where there isn't a word that approaches the idea of art. They are very interested in containing magic but that is another thing. Among the Balinese, there is no word for art. They just say 'we do things the best that we can.' Which is a nice way to think about what we all do. I am going to tell you everything that I know about the practice of design. It is a sort of collage of bits and pieces that I have assembled over 50 years. It includes a lot of things I've said before but I've repackaged them rather attractively. This is what I've learned. 

Number 1 
YOU CAN ONLY WORK FOR PEOPLE THAT YOU LIKE. 
It took me a long time to learn this rule because at the beginning of my practice I felt the opposite. Professionalism inferred that you didn't necessarily have to like the people that you worked for, and should maintain an arms length relationship to them. As a result, I never had lunch with a client or saw them socially. Some years ago I realised that I was deluded. In looking back, I discovered that all the work I had done that was meaningful and significant came out of an affectionate relationship with a client. Affection, trust and sharing some common ground is the only way good work can be achieved. Otherwise it is a bitter and hopeless struggle. 

Number 2 
IF YOU HAVE A CHOICE NEVER HAVE A JOB. 
One night I was sitting in my car outside Columbia University where my wife Shirley was studying Anthropology. While I was waiting I was listening to the radio and heard an interviewer ask 'Now that you have reached 75 have you any advice for our audience about how to prepare for your old age?' An irritated voice said 'Why is everyone asking me about old age these days?' I recognised the voice as John Cage. I am sure that many of you know who he wasÑthe composer and philosopher who influenced people like Jasper Johns and Merce Cunningham as well as the music world in general. I knew him slightly and admired his contribution to our times. 'You know, I do know how to prepare for old age' he said. 'Never have a job, because if you have a job someday someone will take it away from you and then you will be unprepared for your old age. For me, it has always been the same every since the age of 12. I wake up in the morning and I try to figure out how am I going to put bread on the table today? It is the same at 75, I wake up every morning and I think how am I going to put bread on the table today? I am exceeding well prepared for my old age' he said.

Number 3 
SOME PEOPLE ARE TOXIC AVOID THEM. 
This is a subtext of number one. There was in the sixties an old geezer named Fritz Perls who was a gestalt therapist. Gestalt therapy derives from art history, it proposes you must understand the 'whole' before you can understand the details. What you have to look at is the entire culture, the entire family and community and so on. Perls proposed that in all relationships people could be either toxic or nourishing towards one another. It is not necessarily true that the same person will be toxic or nourishing in every relationship, but the combination of any two people in a relationship produces toxic or nourishing consequences. And the important thing that I can tell you is that there is a test to determine whether someone is toxic or nourishing in your relationship with them. Here is the test: You have spent some time with this person, either you have a drink or go for dinner or you go to a ball game. It doesn't matter very much but at the end of that time you observe whether you are more energised or less energised. Whether you are tired or whether you are exhilarated. If you are more tired then you have been poisoned. If you have more energy you have been nourished. The test is almost infallible. 

Number 4 
PROFESSIONALISM IS NOT ENOUGH or THE GOOD IS THE ENEMY OF THE GREAT. 
Early in my career I couldn't wait to become a professional. That was my complete aspiration in my early life because professionals seemed to know everythingÑnot to mention they got paid well for it. Later I discovered after working for a while that professionalism itself was a limitation. After all, what professionalism means in most cases is limiting risks. So if you want to get your car fixed you go to a mechanic who knows how to deal with transmission problems in the same way each time. I suppose if you needed brain surgery you wouldn't want the doctor to fool around and invent a new way of connecting your nerve endings. Please doc, do it in the way that has worked in the past. 

Unfortunately in our field, in a so-called creative activityÑI've begun to hate that word. I especially hate when it is used as a noun. I shudder when I hear someone called a creative. Anyhow, when you are doing something in a recurring way to diminish risk or doing it in the same way as you have done it before, it is clear why professionalism is not enough. After all, what is desirable in our field, is continuous transgression. Professionalism does not allow for that because transgression has to encompass the possibility of failure and if you are professional your instinct is not to fail, it is to repeat success. Professionalism as a lifetime aspiration is a limited goal. 

Number 5 
LESS IS NOT NECESSARILY MORE. 
Being a child of modernism I have heard this mantra all my life. Less is more. One morning upon awakening I realised that it was total nonsense, it is an absurd proposition and also fairly meaningless. But it sounds great because it contains within it a paradox that is resistant to understanding. But it simply does not obtain when you think about the visual of the history of the world. If you look at a Persian rug, you cannot say that less is more because you realise that every part of that rug, every change of colour, every shift in form is absolutely essential for its aesthetic success. You cannot prove to me that a solid blue rug is in any way superior. That also goes for the work of Gaudi, Persian miniatures, art nouveau and everything else. However, I have an alternative to the proposition that I believe is more appropriate. 'Just enough is more.'